Terms of sale
In short
- We print your photos in Pärnu and deliver across Estonia.
- Before you order, you see the price, the crop and the delivery time.
- We check every print before sending. You're responsible for the quality of the photo file itself.
- Every print is made from your photo, so it can't be returned just because you changed your mind.
Who we are
Pildiprint is run by Magnolia OÜ: registry code 16040295, Merimetsa tn 53, 80028 Pärnu, info@pildiprint.ee, 53853054.
How to order
Upload your photos, choose sizes and delivery, accept the terms and press “Order and pay”. Until then, you can change anything.
Prices are in euros; the seller is not registered for VAT. You see the delivery cost, any small-order fee and the total before you order.
You can pay by bank link, card, Apple Pay or Google Pay. Payments are processed by Montonio Finance UAB.
We e-mail you a confirmation, the invoice and these terms – keep that e-mail. We keep your order too, and you can view it via the link in the e-mail. You can order in Estonian, English or Russian.
Your photos
Only order prints of photos you have the right to print. We don't print unlawful images – we'll cancel such an order and refund you.
Cropping and colours
We print exactly what the preview shows. If the photo and paper have different shapes, we trim a little from the edges.
If a photo is too small for the size you chose, we warn you that the print may look blurry. Whether to order it is up to you.
Colours look slightly different on paper than on screen.
Delivery
We deliver in Estonia only. Your parcel usually reaches the parcel locker in 2–3 working days; the code comes by SMS. At our Pärnu studio (Merimetsa tn 53), prints are usually ready in 1–2 working days. You see the expected date at checkout.
Faulty print?
If a print is faulty through our fault (e.g. wrong size, streaks, marks) or damaged in transit, we make a new one or refund you – your choice. By law, we're responsible for such faults that show up within 2 years of receiving your prints.
A fault in the photo file itself isn't a print fault: a blurry, dark or low-resolution photo, colours from the camera or screen, flaws in the shot. We tell you before you order if a photo is too small.
Write to info@pildiprint.ee – a photo of the print helps. No receipt needed. For a new print, send the photo again, as we don't keep copies. Refunds are paid within 14 days.
Can I return it?
Each print is made from your photo, so there's no 14-day right of withdrawal. We always put right a print that's faulty through our fault.
Can't agree?
If we still can't agree, you can turn to the Consumer Disputes Committee for free: ttja.ee/tarbijavaidluste-komisjon (where you'll also find its rules of procedure), avaldus@komisjon.ee, Endla 10a, 10122 Tallinn.